Terms of Service

About these Terms of Service

These Terms of Service (the “Terms”) form a contract between iRink Technologies Inc. (in French, Technologies iRink Inc.), a corporation with its head office in Winnipeg, Manitoba (“iRink”, “we”, “us”), and the minor hockey association or other organization that subscribes to the iRink platform (the “Association”, “you”).

They govern the iRink web platform, its association web addresses (for example hockey-riverside.irink.ca) and the iRink Evaluator and iRink Family mobile apps (together, the “Service”). The public website www.irink.ca is governed by our Terms of Use, and demo accounts by our Demo Terms of Use.

1. Acceptance and authority

The Association accepts these Terms when an authorized representative accepts them online, signs an order form or quote that refers to them, or starts using the Service in production. The person who accepts confirms that they have the authority to bind the Association.

Individual users (administrators, evaluators, coaches, staff and parents) use the Service under the Association's account and must follow these Terms and the Association's own rules.

2. Definitions

Order Form: the quote, order form, invoice or written agreement (including a founding-association agreement) that sets out the subscribed services, the season, the number of players and the price.

Users: people the Association invites to the Service.

Association Data: all information the Association and its Users enter or upload in the Service, including player, guardian, evaluation, team, schedule and message data.

Minor: a person under the age of majority in their province.

3. The Service

We grant the Association, for the duration of its subscription, a non-exclusive and non-transferable right to use the Service for its own hockey operations, within the limits of its Order Form.

We may improve and change the Service. We will not remove a core feature the Association relies on during a paid season without reasonable notice. Features identified as “beta”, “preview” or “coming soon” are provided as is and may change or be discontinued.

4. Accounts and users

The Association decides who receives access and with which role (for example administrator, division coordinator, evaluator, coach or parent), and keeps access up to date when volunteers or staff change.

Users must keep their sign-in information confidential, use two-step sign-in where offered, and tell the Association or iRink promptly of any unauthorized use. The Association is responsible for the activity of its Users within the Service.

5. Association Data

The Association owns its Association Data. iRink processes it only on the Association's behalf and instructions, to provide, secure, support and improve the Service.

We never sell Association Data, never use it for advertising, and never use the data of Minors to train artificial intelligence models. We may use aggregated and anonymized usage statistics that do not identify an Association, a player or a family, for example to measure performance.

The Association can export its main data (players, evaluations, teams) at any time from the Service or on request.

6. Minors' data and consent

Most player profiles concern Minors. The Association is responsible for having a valid legal basis to enter this information, including informing parents or guardians and obtaining any consent required by law (in particular PIPEDA and, in Quebec, Law 25), and for entering only the information it needs. In Quebec, consent concerning a child under 14 is given by the person having parental authority or the tutor.

The Service is designed so that each User sees only what their role requires. Parents and guardians see only their own child's information. Players do not have their own accounts in the current version of the Service.

7. Privacy and security

We protect Association Data with administrative, technical and physical measures appropriate to its sensitivity, including hosting in Canadian data centres, encryption in transit, role-based access, two-step sign-in and an audit trail of sensitive actions. Our Privacy Policy applies.

We use the service providers listed in our Privacy Policy, under written contracts that require confidentiality and appropriate security. We will inform the Association's administrators at least 30 days before adding a provider that stores Association Data outside Canada, and the Association may object; if no reasonable solution is found, it may end the subscription and receive a prorated refund of prepaid fees.

If we become aware of a security incident affecting Association Data, we will notify the Association without undue delay, describe what we know and help it meet its own obligations.

8. Acceptable use

The Association and its Users will not: use the Service for unlawful purposes; enter information they are not entitled to share; harass, threaten or discriminate against anyone, including in messages; attempt to access other associations' data or bypass security measures; overload, test the vulnerability of, copy, resell or reverse engineer the Service; or upload malicious code.

We may remove content or suspend a User who seriously breaches these rules, and will inform the Association.

9. User content and messages

Users may add notes, comments, voice notes, videos, photos and messages. The Association remains responsible for this content and grants iRink the limited right to host and display it to authorized Users in order to operate the Service. Coach comments are visible to families only once published.

Messaging includes blocking and reporting tools. The Association's administrators can moderate reported messages.

10. Fees, invoicing and taxes

Fees are set in the Order Form, in Canadian dollars, generally per registered player and per season. Taxes (GST, PST, HST or QST) are added where applicable.

Invoices are payable within 30 days unless the Order Form says otherwise. If an invoice remains unpaid 30 days after a written reminder, we may suspend access until payment, without deleting Association Data.

Fees for a season already started are not refundable, except as provided in the Order Form or by law.

11. Term, renewal and termination

The subscription starts on the date set in the Order Form and lasts for the season or period it states. It renews for the next season only if the Association confirms the renewal or signs a new Order Form.

Either party may end the agreement if the other seriously breaches these Terms and does not correct the breach within 30 days of written notice. We may suspend access immediately when necessary to protect the Service, other associations or the safety of Users.

12. Data after termination

After the end of the subscription, the Association has 60 days to export its data. We then delete Association Data from the Service within 90 days. Copies in encrypted backups are erased as backups expire, within 35 additional days. Information we must keep by law (for example invoices) is kept only as long as required.

13. Support and availability

We provide support by email at support@irink.ca, in English and French, on business days. We work to keep the Service available and to schedule maintenance outside peak hours. Any service level commitment applies only if it is stated in the Order Form.

14. Intellectual property and feedback

iRink and its licensors own the Service, its software, design, documentation and the iRink name and logos. Nothing in these Terms transfers ownership to the Association.

If the Association or its Users suggest improvements, iRink may use them freely, without obligation.

15. Confidentiality

Each party will protect the other's non-public information (including prices, Association Data and unreleased features) with reasonable care, use it only for this agreement, and share it only with people who need to know it. This obligation continues for three years after the agreement ends, and indefinitely for personal information.

16. Warranties and disclaimer

Each party confirms that it has the authority to enter into this agreement. iRink will provide the Service with reasonable skill and care.

Except as stated in these Terms, the Service is provided “as is” and “as available”. Evaluation results, rankings and suggested teams are decision-support tools: decisions about players and teams remain the responsibility of the Association. No decision about a player is made exclusively by automated processing.

17. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for loss of profits or revenue. Each party's total liability under this agreement is limited to the fees paid or payable by the Association in the 12 months before the event giving rise to the claim.

These limits do not apply to a party's breach of confidentiality or of its obligations regarding personal information, to the Association's payment obligations, or to liability that cannot be limited by law.

18. Indemnification

The Association will defend iRink against claims by third parties arising from information it entered without the required right or consent, or from its Users' misuse of the Service, and will pay the resulting damages awarded or agreed. iRink will do the same for claims that the Service, used as permitted, infringes a third party's intellectual property rights.

19. Changes to these Terms

We may update these Terms. We will notify the Association's administrators at least 30 days before a significant change takes effect. Changes do not apply to a season already paid unless the Association agrees. The current version and its date are always on this page.

20. General provisions

Neither party may transfer this agreement without the other's consent, except to a successor of its business with notice. Neither party is responsible for delays caused by events beyond its reasonable control. Notices are given by email to the addresses the parties have provided. If a provision is invalid, the rest of the Terms remains in force. These Terms and the Order Form are the entire agreement on their subject; if they conflict, the Order Form prevails.

21. Governing law and disputes

These Terms are governed by the laws of the Province of Manitoba and the federal laws of Canada that apply there. The parties will first try to resolve any dispute in good faith through discussion between their representatives for 30 days. Failing agreement, the courts of Manitoba have jurisdiction, subject to any mandatory rights an Association may have in its own province.

22. Language

These Terms are available in English and French, and both versions are equally valid. The parties have required that these Terms and all related documents be drawn up in both English and French. Les parties ont exigé que les présentes conditions et tous les documents qui s'y rattachent soient rédigés en anglais et en français.

Contact

iRink Technologies Inc. · Winnipeg, Manitoba · contact@irink.ca · Privacy: privacy@irink.ca